Privacy Policy

Privacy Policy Last updated: May 2026

Cottle & Co. respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and protect your information when you visit our website or make a purchase.

Cottle & Co. is a premium pet lifestyle brand, operated through cottleandco.com. For any privacy-related queries, please contact us at: info@cottleandco.com

1. What Data We Collect

When you interact with us, we may collect the following data:

  • Identity data: name, email address, phone number
  • Delivery data: shipping and billing address
  • Communication data: messages you send us via email or contact form

2. Legal Basis for Processing

We process your data on the following grounds:

  • Contract performance — to process your order
  • Legitimate interests — to improve our services and prevent fraud
  • Consent — for marketing communications (withdrawable at any time)
  • Legal obligation — to comply with tax and regulatory requirements

3. How Long We Keep Your Data

  • Order data: 7 years (legal and tax obligation)
  • Account data: while your account is active + 2 years after closure
  • Marketing data: until you withdraw consent
  • Browsing data: 26 months (analytics cookies)

4. Your Rights

  • Access — request a copy of your data
  • Rectification — correct any inaccurate information
  • Erasure — request deletion of your data ("right to be forgotten")
  • Portability — receive your data in a structured format
  • Objection — object to processing for marketing purposes
  • Restriction — limit processing in certain circumstances

To exercise any of these rights, please contact us at: info@cottleandco.com

We will respond within 30 days.

5. Cookies

We use cookies to improve your browsing experience and for advertising purposes. You can manage your cookie preferences at any time via the cookie banner on our website.

Types of cookies we use:

  • Essential — required for the store to function
  • Analytical — to understand how you use our website (Google Analytics)
  • Marketing — Meta Pixel for personalised advertising (consent required)

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction. Our website uses SSL/TLS encryption across all transactions.

7. Changes to This Policy

We may update this policy from time to time. We will notify you of any significant changes by email or via a notice on our website. The "last updated" date at the top of this page always reflects the most current version.

8. Contact & Complaints

For any privacy-related queries: info@cottleandco.com